Refund Policy
Thank you for choosing
our services.
At Edsom Fintech Pvt. Ltd. , we strive to
provide excellent service to our clients. This Refund Policy outlines our
guidelines and procedures regarding refunds for the financial services we
offer. Please read this policy carefully before engaging in any transactions
with us.
1. Eligibility for Refunds
1.1
Service-Based Refunds:
- Our refund policy applies to specific
financial services offered by Edsom Fintech Pvt.Ltd. Financial Services,
subject to the terms and conditions agreed upon between the client and our
company.
- Refunds are generally applicable for
services that were not satisfactorily delivered or if the client decides
to cancel the service within a specified timeframe.
1.2
Non-Refundable Services:
- Certain services, such as consultation
fees, administrative charges, or govt. charges, may not be eligible for a
refund. These will be clearly communicated to the client prior to engaging
in such services.
2. Requesting a Refund
2.1
Notification:
- To request a refund, clients must contact
our customer support team or designated representative, providing detailed
information about the service, reasons for the refund request, and any
relevant supporting documentation.
- Refund requests should be submitted
within the specified timeframe outlined in the service agreement or terms
and conditions.
2.2
Assessment:
- Once a refund request is received, our
team will review the information provided to assess its validity and
eligibility for a refund.
- We may request additional information or
clarification to facilitate the evaluation process.
3. Refund Processing
3.1 Refund
Decisions:
- Refund decisions are made at our sole
discretion, based on the assessment of the refund request and compliance
with the terms and conditions of the service.
- We will notify the client of the refund
decision and the amount approved for refund, if applicable.
3.2 Refund
Methods:
- Approved refunds will be processed using
the same payment method used for the original transaction, unless
otherwise agreed upon by both parties.
- Refunds may be subject to deductions for
any applicable fees or charges incurred during the refund process.
3.3 Refund
Timeframe:
- The time required to process a refund may
vary depending on factors such as the payment method, financial
institution processing times, and the complexity of the refund request.
- We will make reasonable efforts to
process refunds promptly and keep the client informed about the status of
their refund.
4. Dispute Resolution
- If a client is dissatisfied with a refund
decision, they may contact our customer support team to discuss the matter
further.
- We are committed to resolving any
disputes or concerns in a fair and amicable manner.
5. Changes to the Refund Policy
- We reserve the right to modify or update
this Refund Policy at our discretion, with or without prior notice.
- Any changes to the Refund Policy will be
effective upon posting the revised version on our website or through other
appropriate communication channels.
6. Contact Information
If you have
any questions, concerns, or requests regarding our Refund Policy, please
contact us at:
EDSOM
FINTECH PVT. LTD.
Address: Second
Floor , Golden Empire,
Baner , Pune - 411045
Email: care@edsomfintech.com, fina@gmail.com
Grievances Manager - Adv. Sheetal Patil
By engaging
in financial services with EDSOM FINTECH PVT. LTD. , you acknowledge and agree to abide by the
terms and conditions outlined in this Refund Policy.
7. Refunds :
Refund Policy In
relation to the services provided, we offer the following refund policy:
a. 100% Refund: If you have not availed any of
our services, you are eligible for a 100% refund.
b. 75% Refund: If the services you have
availed are under review, you are eligible for a 75% refund.
c. 50% Refund: If the services are in an
incomplete stage, you are eligible for a 50% refund.
d. 0% Refund: If the services are in the
process, no refund will be provided.
By using our services,
you acknowledge that you have read and understood this Refund Policy and agreed
it.
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