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Refund Policy

Thank you for choosing our services.
 At Edsom Fintech Pvt. Ltd. , we strive to provide excellent service to our clients. This Refund Policy outlines our guidelines and procedures regarding refunds for the financial services we offer. Please read this policy carefully before engaging in any transactions with us.

1.    Eligibility for Refunds

1.1 Service-Based Refunds:

  • Our refund policy applies to specific financial services offered by Edsom Fintech Pvt.Ltd. Financial Services, subject to the terms and conditions agreed upon between the client and our company.
  • Refunds are generally applicable for services that were not satisfactorily delivered or if the client decides to cancel the service within a specified timeframe.

1.2 Non-Refundable Services:

  • Certain services, such as consultation fees, administrative charges, or govt. charges, may not be eligible for a refund. These will be clearly communicated to the client prior to engaging in such services.

2.    Requesting a Refund

2.1 Notification:

  • To request a refund, clients must contact our customer support team or designated representative, providing detailed information about the service, reasons for the refund request, and any relevant supporting documentation.
  • Refund requests should be submitted within the specified timeframe outlined in the service agreement or terms and conditions.

2.2 Assessment:

  • Once a refund request is received, our team will review the information provided to assess its validity and eligibility for a refund.
  • We may request additional information or clarification to facilitate the evaluation process.

 3.    Refund Processing

3.1 Refund Decisions:

  • Refund decisions are made at our sole discretion, based on the assessment of the refund request and compliance with the terms and conditions of the service.
  • We will notify the client of the refund decision and the amount approved for refund, if applicable.

3.2 Refund Methods:

  • Approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed upon by both parties.
  • Refunds may be subject to deductions for any applicable fees or charges incurred during the refund process.

3.3 Refund Timeframe:

  • The time required to process a refund may vary depending on factors such as the payment method, financial institution processing times, and the complexity of the refund request.
  • We will make reasonable efforts to process refunds promptly and keep the client informed about the status of their refund.

4.    Dispute Resolution

  • If a client is dissatisfied with a refund decision, they may contact our customer support team to discuss the matter further.
  • We are committed to resolving any disputes or concerns in a fair and amicable manner.

5.    Changes to the Refund Policy

  • We reserve the right to modify or update this Refund Policy at our discretion, with or without prior notice.
  • Any changes to the Refund Policy will be effective upon posting the revised version on our website or through other appropriate communication channels.

6.    Contact Information

If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at:


Address: Second Floor , Golden Empire,

Baner , Pune - 411045

 Email: care@edsomfintech.com, fina@gmail.com

 Grievances Manager - Adv. Sheetal Patil

 By engaging in financial services with EDSOM FINTECH PVT. LTD.  , you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy.

7.  Refunds :

Refund Policy In relation to the services provided, we offer the following refund policy:

 a. 100% Refund: If you have not availed any of our services, you are eligible for a 100% refund.

 b. 75% Refund: If the services you have availed are under review, you are eligible for a 75% refund.

 c. 50% Refund: If the services are in an incomplete stage, you are eligible for a 50% refund.

 d. 0% Refund: If the services are in the process, no refund will be provided.

By using our services, you acknowledge that you have read and understood this Refund Policy and agreed it.